Question 1

Will you freeze a deposit on my card?

Accepted Answer

No. WoopDrive rentals are deposit-free: the 1,000 to 2,500 EUR hold that traditional rental desks place on your card stays in your account. A security deposit may apply only to selected luxury vehicles, and when it does it is clearly shown on the car and in your booking summary before you book, never as a surprise at pickup. The rental price itself is paid at booking: in full when the pickup is within 30 days, or 10% at booking and the remaining 90% 30 days before pickup.

Question 2

How do I pay?

Accepted Answer

We accept debit cards, credit cards, Apple Pay, and Google Pay. A regular bank card is enough, you don't need a credit card. Payment is processed securely through Stripe, our payment provider. WoopDrive never sees or stores your full card number.

Question 3

Do I need to download an app?

Accepted Answer

Yes - you'll need the WoopDrive app to start and end your trip and to take the required vehicle photos. Browsing cars and making the booking work on woopdrive.com from any browser, but the trip itself runs through the app, which also supports keyless car access where available.

Question 4

Do I need to queue at a rental desk?

Accepted Answer

No. WoopDrive replaces the traditional rental desk with delivery and digital handover. There's no clipboard to sign in person, no queue, no paperwork. The car keys are handed over directly, or where supported, you unlock the car with the digital key in the app.

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